Website Terms

These Terms (together with the documents referred to in them) govern the use of our website, (“website“). Please read these terms carefully before you start using our website.

If you do not agree with these terms; if you are under 18 (or 17 in the case of motor insurance); or if you are not a UK resident, you must NOT use this website.

By using this website you are accepting these terms.

If you have any questions about these terms or have a general query, please get in touch.

Information about us and our website is owned and operated by Thomas Evelyn Investments Ltd.

The Financial Conduct Authority can be contacted at:
25 The North Colonnade
Canary Wharf
London E14 5HS
Telephone: 0207066 1000

Or by visiting their Website

Our intention is to give an overview of every product or service to which we have access and that is available to you. It is possible that you might find a better deal elsewhere even though we do seek to ensure the information on our website and the deals that we are able to negotiate on your behalf offer you the best value.

Whilst we endorse all of the products and service providers available on our website, we cannot offer tailored advice. Should you require tailored advice, please seek an independent professional.

If any introduction is being made to a financial services company, insurance company or advisor, where appropriate, we will clearly display the identity of the financial services company, insurance company or advisor on our website.

Accessing our website and content

We will always try to provide you with uninterrupted access to our website, but we can not make any promises about this and may terminate, suspend or restrict your access to our website at any time.

Our website changes regularly

We make every reasonable effort to ensure that the content available to you on our website is up-to-date and accurate. For this reason, we make changes to our website on a daily basis. Accordingly, it is generally not possible to notify you about any changes that we make to our website.

Changes to these terms and conditions

We may need to amend or change our terms and conditions from time to time. You will still need to agree to them, so you should regularly check this document when you use our website.

It is important that you do this because if you keep using our website, we will assume that you have agreed to any changes that we have made to our terms and conditions. These terms and conditions were last updated on 7th November 2023.

Intellectual property rights

We own or are the licensee of all intellectual property rights on our website. This includes the software we use to run our website and all the material published on it. You agree that we make our intellectual property available to you for your personal use only.

You must not copy, alter, modify, sell, distribute, publish or create a derivative work from any of the materials on our website or create any links to it without first obtaining our written permission.

We will allow you to print off one copy, and download extracts, of any page(s) from our website for your personal use. However, if you do this, our status (and that of any identified contributors) as the authors of the material must always be clearly acknowledged.

You retain ownership of all the personal information you submit on our website. You grant us a perpetual, worldwide royalty-free licence to use, copy, distribute, publish and transmit such information but always in accordance with our Privacy Policy.

Our liability

We use reasonable endeavours to ensure that the data on our website is accurate and that our service is reliable. Like any other business, we try to correct any errors or omissions on our website as soon as practicable, after being made aware of them.

However, we can not provide you with any guarantee about this. We also can not guarantee that our website or the data on it will be fault-free, uncorrupted or free of viruses which may harm your computer.

It is important for you to be aware that our website also contains a lot of information submitted to us by third parties (that is people or companies other than us). We do not monitor, verify or endorse information submitted by these third parties for inclusion on our website and you should be aware that such information may be inaccurate, incomplete or out of date.

We do not seek to exclude or limit our responsibilities or liability that cannot be limited or excluded under any applicable law. This includes our liability for things such as fraud, negligence, death or personal injury and also the responsibilities we have under specific legislation, such as the Financial Services and Markets Act 2000.

In all other cases, and to the extent that we are permitted to do so by law, we exclude all warranties, terms and representations (whether express or implied) as to the accuracy of any information contained on our website.

We have no liability to you for, any liability for any loss or income, revenue, business, profits or contract, anticipated savings, data, goodwill or opportunity, direct, indirect or consequential loss or damage incurred by you in connection with your use, inability to use, or results of the use of our website and any materials posted on it or any websites linked to it.

Your liability

If you use our website, it is reasonable for us to expect that you will adhere to these terms and conditions. If we think you have breached any of these terms and conditions or demonstrated inappropriate conduct when using our website, we may take measures to terminate or suspend your access to the website.

If your use of our website causes us to suffer any loss or damage, you shall be responsible for reimbursing these costs.

Customer service, complaints and contact information

Our aim is to at all times provide you with an excellent service. However, if you are unhappy with our service for any reason, please contact our customer services team (Complaints Handling) at our address given above, by email at [email protected] or by submitting a complaint.

If you do wish to contact us by email, our customer service agents are available Monday to Friday 9.00 am to 6.00 pm UK time.

We will endeavour to acknowledge receipt of your complaint, in writing, within 5 business days and we will inform you of the name or job title of the individual handling the complaint. We may combine the acknowledgement of the complaint with our final response, but in any event, we aim to resolve complaints at the earliest opportunity.

If you are unhappy with any product or service that you have been introduced to through our website, we recommend that you approach the provider of that product or service directly. If you require any provider’s contact details, please contact our customer services team who will be happy to assist.

Transactions concluded through our website

Our website is entirely free to use. However, our website contains links to other sites and resources provided by third parties which may offer you products or services for a fee. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.

It is up to you whether or not you choose to obtain products or services from third parties by clicking on a link on our website to the website of a third party. However, if you do decide to do this, then you will be leaving our website and your use of any third-party website including any payments you may make to them for their products and services will be governed by their terms and conditions of supply and not by these terms.

Accordingly, we strongly suggest that you also read the terms and conditions of any third-party website that you may access by clicking on a link from our website. We remind you that we can not be responsible or liable for the content, advertising, products services or the use you make of any third-party websites.

Your personal information and our privacy policy

Please read this section carefully. This section explains what information we collect about you, how we collect, use and store it and the circumstances under which we can provide it to third parties.

Information that we collect from you:

To take advantage of some of the services offered via our website you might be required to provide us with certain information about yourself. This may include doing things such as registering your contact details or completing certain forms on our website.

You may also be asked to provide us with information about yourself if you wish to participate in any discussion forums, enter any contest or competition on our website or if you choose to contact us for any reason.

The nature of Our business is such that we may also on occasion ask you to provide sensitive personal data as defined in the Data Protection Act 1998 (for example, questions relating to your health where that information is required in order to provide life insurance quotations). Where we do so, we will request your explicit consent to the use of such sensitive personal data. Where you consent to provide us with this information, we will take appropriate measures to protect such sensitive personal data.


We may also collect information about your computer, including where available your IP address, operating system and browser type using a cookie file which is stored in the hard drive of your computer. Cookies help us to improve our website and deliver a better and more personalized service to you.

They enable us to:

  • personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you;
  • monitor general traffic patterns and usage of our website to help us improve our website design and layout.

Most browsers accept cookies automatically, but usually, you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may be unable to use certain features of our website.

Storage of your personal data:

The personal information that we collect from you will not be transferred to or stored outside of the European Economic Area.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of personal information which you have provided via this website, to prevent unauthorised access. We shall take all reasonable steps to ensure your personal details remain secure.

Uses made of your Information:

We or third parties acting on our behalf may use your personal information in the following ways:

    • to populate online forms with data provided by you which we screen and pass on to suitable providers furnishing such providers with the information necessary for the conclusion of your application for the financial and insurance products displayed on our website; and/or
    • to provide you with information, products or services that you request from us and/or
    • to allow you to participate in interactive features of our service when you choose to do so; and/or
    • to contact you by letter, telephone or e-mail to inform you about other products and services which may be of interest to you; and/or
    • notify you of our news, changes to the website, special events or other services we think may interest you; and/or to administer or develop our website.

We may also disclose your personal information to third parties:

    • who provide financial products and services relevant to the products or services you have selected on our website and/or
    • that we think might be of interest to you so that they can also provide you with information about the goods or services that they provide.

We also may need to disclose your personal information:

    • where it is necessary to comply with any applicable laws or to protect ourselves or our users (including exchanging information with other companies for the purposes of fraud protection), or
    • in the event that We sell our business, in which case we may disclose your personal data to the prospective buyer of our business.

Your rights:

If you do not agree with these Terms of our Privacy Policy, then you should not enter any of your personal information on our website.

If at any time after you have provided personal information to us and you want to object to your personal data being used by us, you need to let us know by sending an email to us at [email protected].

We will endeavour to process your request as soon as possible, but in some cases, it may take us up to 28 days to process your request.

Our Privacy Policy applies solely to information collected by us through our website. Please note that we are not responsible for any third-party content provider or other third party offering goods and services via websites linked to or framed around our website may propose to do with any personal information that you may provide them.

So please ensure that you also read their data protection and privacy terms and conditions very carefully before providing them with your personal information.


Questions, comments and requests regarding our Privacy Policy are welcomed and should be addressed via email to [email protected] or to the address shown above.

If any part of these terms is found to be unlawful, invalid or unenforceable, that provision shall be deemed severed and where capable the validity and enforceability of the remaining provisions of these terms shall not be affected.

Any failure on our part to enforce any right will not constitute a waiver of such rights. These terms and conditions replace any previous terms and conditions regarding the use of our website. These terms and conditions are governed by and construed in accordance with English law.

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