One recent customer service survey of several car insurance companies in the UK has revealed that NFU Mutual has taken top honours in several different categories.
Cheap car insurance provider NFU Mutual were found to have high marks for features such as breakdown cover and courtesy cars that are included as standard. This has helped the insurer to earn a five-Star rating from Defaqto. However, what customers have particularly responded to is the level of personal service the have received.
NFU Mutual also earned exceedingly high marks for service in the recent survey. While most motor car insurance insurance providers will be quick to send out a renewal, NFU Mutual customers say that they have little worry about being caught unawares by their next renewal, as many stated to enjoy the personal service lavished upon them within branches of the insurer.
NFI Mutual was also earmarked to be the top when it comes to handling claims, as well. Being with an insurance provider that is willing to travel the extra mile whilst making a claim is integral to ensuring a smooth and prompt handling of the matter – and NFU Mutual customers are supremely confident that they would not be left in the lurge if they need to claim.
The insurer offers its customers courtesy cars so they are still able to get to and fro whilst the damage to their regular car is taken care of. NFU Mutual also utilises a repairer network that guarantees a repairer’s handiwork for three years afterwards.
In less positive news, the survey also determined the worst motor insurance provider, with Quik-Fit Insurance coming in dead last.